User ResearcherLocation: Worthing - Hybrid (2 days per week onsite)Rate: 375 per dayContract: Initial 6 monthsIR35: Inside IR35The RoleWe are seeking an experienced User Researcher to support the development and continuous improvement of digital services within HMRC.You will be responsible for planning and delivering user research activities, generating valuable insights and translating findings into actionable recommendations that help shape and improve digital products and services.Working closely with Service Managers, Product Managers, Designers, Business Analysts and Developers, you will ensure that user needs are at the heart of the design and development process.This is an excellent opportunity for an experienced researcher who enjoys working in an agile environment, influencing product direction and championing user-centred design.Key ResponsibilitiesPlan, design and conduct user research to understand user needs and inform service development.Deliver a range of research activities, including user interviews, concept testing, prototype testing, usability testing and guerrilla research.Lead the end-to-end usability testing process, from participant recruitment and test planning through to moderation, analysis and reporting.Develop research strategies alongside Service and Product Managers to generate meaningful insights and support decision-making.Translate research findings into actionable recommendations and user stories that influence product development and ..... full job details .....