Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly? ICT Service Desk Technician Job reference: VAC000431 Location: Stocklake, Aylesbury, Bucks, HP20 Salary: £29,984 - £33,356 Gross Per Annum Hours: Full-Time, 37 hours per week Contract:Permanent Package: Local Government Pension Scheme Good Annual Leave Entitlement Employee Benefits Employee Assistance Programme Occupational Health Onsite Gym Facilities About the Employer Our client is a Fire and Rescue Service that serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. They employ around 100 specialist support staff, from ICT to Fire Prevention. They are a diverse, welcoming community - will you join them? Their Service is only as good as its people. When their employees are engaged and supported, their Service thrives. This why they support flexible and hybrid working. About the Role Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly, by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed. Key Duties: Handle incoming ICT issues and service requests, taking ownership from first contact through to re