2nd Line Service Desk Engineer (Field-Based)Location: St Ives, Cambridgeshire (with UK-wide travel)Salary: £35,000 - £40,000 + benefitsReporting to: Service Desk ManagerBy combining technology, process, and people, we deliver solutions that are personal, professional, and practical. Our clients rely on us to be consistent, customer-focused, and always a safe pair of hands.We''re now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK.The RoleThis is not your typical desk-based 2nd Line role.You''ll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services.You''ll take ownership of issues from start to finish - combining strong technical ability with a calm, professional approach that builds trust with every interaction.What You''ll Be DoingActing as an escalation point for 1st Line, resolving complex technical issues with precision and careDelivering remote and on-site support to clients across the UKInstalling, configuring, and deploying IT equipment to high standardsSupporting and troubleshooting across:Microsoft 365 (Teams, SharePoint, OneDrive, Intune, Entra, MFA, SSO)Azure and cloud platforms (AWS / Google Cloud beneficial)Windows Server and Active DirectoryNetworking (VLANs, VPNs, firewalls, DNS, DHCP, Wi-Fi)Working