Customer Service Advisor - Bilingual (Healthcare Sector)Location: London (Hybrid - 1 day office / 4 days remote)Salary: £25,000 - £28,000 per annum (DOE)OverviewAn exciting opportunity has arisen for a confident and driven Customer Service Advisor to join a growing organisation within the healthcare sector. This role is central to supporting clients through an important and often sensitive journey, requiring empathy, excellent communication skills, and strong attention to detail.The organisation offers a supportive and inclusive culture, with a strong focus on work-life balance and employee wellbeing.Key ResponsibilitiesProvide clear and professional guidance to clients on available programmes and services via telephoneSupport individuals throughout the enrolment process, ensuring a smooth and positive experienceHandle enquiries across multiple channels including phone, email, and instant messagingDeliver a high standard of customer service with a professional telephone mannerDemonstrate empathy and sensitivity when dealing with complex or personal situationsManage workload effectively, ensuring timely responses and follow-upsCandidate RequirementsPrevious experience in customer service (minimum 1 year)Strong organisational skills and ability to manage time effectivelyConfident communicator with a professional and empathetic approachGood working knowledge of Microsoft OfficeInterest in healthcare or patient-focused environments is advantageousLanguage Requirements (Essential)