Customer Service Specialist (Financial Services)Location: Leeds City Centre Salary: 14.17 per hour ( 25,800 per annum) Hours: 35 hours per week, Monday to Friday Contract: Permanent Working Pattern: Hybrid (12 weeks onsite during training - 2 days per week onsite thereafter)Are you passionate about helping people find solutions during challenging financial situations?We''re recruiting on behalf of a well-established and respected organisation seeking a Customer Service Specialist to join their growing team in Leeds. This is an excellent opportunity for someone with strong customer service, negotiation, complaints handling, collections, or case management experience who enjoys making a genuine difference to customers'' lives.If you''re a confident communicator with strong problem-solving skills and enjoy working in a fast-paced, customer-focused environment, we''d love to hear from you.The RoleAs a Customer Service Specialist, you''ll manage a portfolio of client cases, supporting individuals through important financial decisions and helping them achieve sustainable outcomes.You''ll be responsible for gathering and reviewing information, identifying any missing details, and ensuring each case progresses efficiently and compliantly. Acting as the main point of contact, you''ll build trust with customers while handling sensitive conversations with empathy, professionalism, and confidence.Key ResponsibilitiesManage your own caseload from initial enquiry through to resolutionRevie