About i24 Group Our client i24 Group operates a range of service businesses across the UK and overseas. Their Birmingham branch provides mail handling, e-commerce returns processing, order fulfilment, and postal and packaging services. i24 Group are looking for an organised, dependable and proactive Office Assistant to support the smooth day-to-day running of the branch. About the Role This is a primarily desk-based role combining administration, customer service and operational coordination. You ll respond to enquiries, complete client billing, maintain accurate records and help organise daily tasks. Working closely with the branch team and UK Operations Manager, you ll help ensure customers receive a reliable, professional service. The role would suit someone who enjoys variety, is confident using online systems and takes pride in keeping things organised. Key Responsibilities Complete daily administration and maintain accurate client records. Respond to customer and business enquiries by telephone, email and in person. Process client billing accurately. Support administrative tasks relating to mail handling, product returns and order fulfilment. Communicate with colleagues to ensure tasks are completed promptly and correctly. Follow company procedures and support compliance requirements. Resolve routine queries and escalate issues when needed. Work closely with the UK Operations Manager to support the branch. Act as a branch key holder. What i24 Group is Looking For ..... full job details .....