Location: Southwest, London (office-based, Monday-Friday)Rate: 30.00 per hour UmbrellaWe''re looking for a proactive, people-focused Resident Engagement and Neighbourhood Lead to join our client based in South West LondonThis is a fantastic opportunity for someone who enjoys working with people, building relationships and making a positive difference within local communities.You''ll be at the heart of neighbourhood engagement, working closely with residents, understanding their concerns, helping resolve issues and ensuring people feel listened to and supported.You don''t need to come from a housing background! We''re equally interested in people with transferable experience in customer service, community engagement, local government, property management, social care, complaints handling or any role where building relationships and supporting people has been central to your work.What will you be doing?Acting as a key point of contact for residents, providing support, guidance and assistance.Building positive relationships with residents and local communities.Listening to resident concerns, identifying solutions and helping resolve neighbourhood issues.Supporting community engagement activities and encouraging resident involvement.Working collaboratively with internal teams and external partners to improve the resident experience.Taking ownership of enquiries and ensuring residents receive a positive and timely response.Helping create safe, welcoming and thriving ..... full job details .....