Contact Centre and Customer Operations ManagerBrighton and Hove Up to 45,000 + Performance Bonus + BenefitsAre you an experienced Contact Centre, Customer Service or Customer Operations Manager looking for an opportunity to lead a high-performing team and make a real impact?We''re recruiting for a growing and successful organisation seeking a Contact Centre and Customer Operations Manager to lead a busy customer function responsible for sales support, customer service, scheduling and aftercare.This is a highly visible leadership role where you''ll drive performance, develop Team Leaders, improve processes and use data to deliver exceptional customer outcomes while supporting the continued growth of the business.The OpportunityLeading through Team Leaders, you''ll be responsible for creating a culture of accountability, coaching and continuous improvement. You''ll balance customer service excellence with commercial performance, ensuring teams deliver against both service and sales objectives.You''ll also play a key role in operational improvement projects, helping to streamline processes, improve reporting and enhance the overall customer journey.Key ResponsibilitiesLead, coach and develop a team of Team Leaders within a fast-paced contact centre and customer operations environment.Drive performance across customer service, sales support, scheduling, aftercare and operational KPIs.Monitor and analyse performance data to identify trends, improve efficiency and enhance ..... full job details .....