Role Overview

We are looking for an experienced Care Manager to oversee the coordination and delivery of complex care packages, ensuring all clients receive safe, effective, and person-centred care. This role involves managing staff allocation, maintaining compliance, and ensuring high standards of service delivery.

Key Responsibilities

• Manage and coordinate day-to-day operations of complex care packages
• Ensure all shifts are safely staffed with suitable and competent personnel
• Work closely with recruitment to ensure effective staffing pipelines
• Maintain strong relationships with:

• Clients and families
• Case managers
• Healthcare professionals
• Monitor and ensure compliance with:
• CQC standards
• Company policies
• Safeguarding procedures
• Conduct regular reviews of care packages and staff performance

Essential Requirements

• Experience in a care coordination or care management role
• Strong understanding of complex care packages

Knowledge of:

• Manual handling
• Safeguarding
• Risk assessments
• Excellent organisational and time management skills
• Ability to work in a fast-paced environment
• Strong communication and problem-solving skills

Desirable

• NVQ Level 3 or above in Health & Social Care
• Experience working within a complex care or domiciliary care agency
• Understanding of rota systems and workforce planning

What We Offer

• Competitive salary
• Career progression opportunities
• Supportive working environment
• Opportunity to contribute to a growing service