Our client, a market-leading not-for-profit organisation, is currently recruiting a Quality Assurance Senior Analyst to join their Quality Assurance team. The Quality Assurance Senior Analyst will be responsible completing quality assurance reviews to ensure policies and procedures are being followed and collaborate with colleagues to identify process and control improvements. Key Responsibilities for the Quality Assurance Senior Analyst:Contribute to a robust Quality Control framework to help manage Bank Operations activity, including Customer Service, Payments, and Financial Intelligence teamsComplete quality assurance reviews on Bank Operations activity to ensure processes and policies have been adhered toReview case files, procedures, training documents, management information and governanceIdentify problem areas and risks associated with processes and make recommendations to improve quality and efficiency Skills Required for the Quality Assurance Senior Analyst:A sound knowledge of UK financial services regulatory environmentPrevious employment which includes Quality Assurance and regulated servicesExperience of providing feedback on quality mattersStrong communication skillsDriving License Please apply as directed!