We are seeking a motivated Showroom Team Leader to join our team in the trade industry. This role requires an individual with strong organisational skills and the ability to lead a team effectively.Client DetailsThe hiring company is a medium-sized enterprise within the luxury trades servicing industry, offering a supportive and professional work environment. They are dedicated to providing exceptional service to their clients and maintaining high standards in all aspects of their business.DescriptionAnswering incoming sales callsMaking outbound calls to our customer databaseCreating quotations, processing payments, arranging deliveries, and providing outstanding aftersales serviceProviding advice on suitability, sizing, pricing whilst showcasing a natural flair for interiorsUpdating the CRM system with relevant client information and daily activityArranging samples to be dispatchedWelcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always receivedProblem resolutionHandle customer complaintsGuide the sales team in closing salesAssist with new starter inductions and trainingProfileExperience in a sales environmentExperience in the luxury goods market (desirable)Knowledge of interiors (desirable)Extremely well organised and able to prioritise tasksEnthusiastic and hands on - this is a busy, fast-paced companySelf-motivated with the ability to inspire those around youStrong customer focusExcellent communicat