Head of Service Delivery and Operations - PMO, Service Desk, SaaS 85,000 - 95,000 + Bonus + Benefits Nottingham - HybridApplause IT are collaborating with a UK tech company operating in secure government and critical national infrastructure environments, who are going through a transformation in how they deliver and support their software. Accompanying products that are deployed on-prem, they''re implementing modern SaaS solutions delivered into secure public and private cloud environments. That creates the opportunity for a Head of Service Delivery who can take them forward.This is a role with real ownership. Work in a business that can make decisions quickly but are large enough to have meaningful impact and backed by customers whose missions genuinely matter.The RoleYou''ll take responsibility for project delivery, service delivery and support, bringing these areas together into a consistent, proactive and customer-focused operation. The support function will evolve into a more embedded service capability - one that stays close to customers, understands how their needs change, and adapts the service model in line with product evolution.As the Head of Service Delivery and Operations you will:Lead and develop the PMO, Service Delivery and Support teamsShape and embed delivery frameworks, service processes and operating rhythmsImprove how the organisation manages change, scope, risk and customer expectationsIntroduce a more proactive, relationship-driven service approach (not