An exciting opportunity has arisen for an experienced Client Engagement and Development Lead to join an outstanding-rated care provider specialising in nurse-led live-in and complex care. The organisation delivers high-quality, specialist care and support to individuals with complex needs, working closely with families, healthcare professionals and professional referral partners. This is an important commercial role for someone who can combine strong business development skills with an empathetic, consultative approach to families making significant care decisions. The successful candidate will take responsibility for managing the client enquiry and conversion journey, developing new business opportunities and building sustainable professional referral relationships. Key responsibilities include: Managing incoming enquiries from telephone, email, website and other channels. Understanding prospective clients'' needs and explaining appropriate live-in care options, pricing and next steps. Following up enquiries sensitively and converting suitable opportunities into new clients. Developing new business opportunities and generating a consistent pipeline of prospective clients. Building relationships with case managers, clinical professionals, hospital discharge teams, rehabilitation providers, therapists and solicitors. Developing referral partnerships and generating repeat business. Re-engaging existing and dormant professional contacts. Arranging meetings, presentations and ..... full job details .....