Are you a leader with customer service skills? Our client seeks a Collections Team Leader for their growing Wilmslow team. They specialise in bridging finance for residential and commercial properties, focusing on flexibility and reliability to meet clients'' financial needs. Enjoy a fulfilling role with a salary between 32,000 - 35,000 per year, plus a discretionary annual bonus. Benefit from 24 holidays plus bank holidays, a birthday day off, and a give-back day. The company also offers a Health cash plan and team social events to keep things lively. Our client is a forward-thinking bridging finance provider, offering tailored financial solutions for residential, semi-commercial, and commercial properties. With a commitment to people, values, and relationships, they aim to disrupt the industry and grow into a nationwide business. As a Collections Team Leader, you''ll be responsible for:Supporting customers throughout their loan lifecycle.Delivering positive customer experiences, even in challenging situations.Resolving complex issues promptly and effectively.Building quick rapport with customers and third-party suppliers.Conducting team 1-1s and producing management information to aid decision-making.Understanding the receivership and litigation processes thoroughly.Package and Benefits: The Collections Team Leader role comes with a comprehensive package:Annual salary of 32,000 - 35,000.Up to 10% annual salary bonusDiscretionary annual bonus.24 holidays plus bank holidays,