Job Title: Customer Collections Team LeaderLocation: South Manchester, UK (Conveniently located near train station)Working Hours: Monday to Friday, 09:00 - 17:30 (37.5 hours per week)Salary: Competitive salary, plus discretionary annual bonusRole Overview We are looking for a Customer Collections Team Leader to lead our clients loan collections team in delivering exceptional customer experiences throughout the lifecycle of their loans. You will oversee your team''s efforts to ensure they deliver positive outcomes for customers, even in challenging circumstances. Your leadership will be key to ensuring that both straightforward cases and more complex issues are managed effectively.Skills and Experience: We are seeking a strong, customer-focused leader with the following: Experience in collections at a supervisory / senior collections or credit control level is essential You must have a background in either lending, mortgage collections or financial services You will be responsible for: Account Management: Oversee the management of customer accounts, ensuring efficient resolution of problems and adherence to company policies. Supervising a small team: Lead, support, and develop your team to achieve the best possible outcomes for our customers. Conduct regular 1-1s with team members to provide guidance and ensure performance standards are met. Customer Focus: Ensure your team delivers high-quality customer service by helping clients navigate the loan lifecycle, particular