Operations AdministratorCustomer Accounts TeamWe''re looking for an Operations Administrator to join our Customer Accounts team.This role is responsible for processing customer account tasks accurately and efficiently. As a regulated financial services business, accuracy, compliance and good customer outcomes are at the heart of what we do.You''ll work closely with internal teams, customers and external partners to ensure a smooth and professional service at every stage.Key DetailsPay: 14.51 per hourHours: Monday to Friday, 8:30am - 5:00pm, paid weekly every FridayContract: 12-week temporary assignment Opportunity: Potential to become permanent after 12 weeksWhat You''ll Be DoingProcessing customer account tasks accurately and within agreed timeframesCommunicating with customers by phone, email and letterResolving queries at first point of contact where possibleHandling customer documents and requests with care and precisionIdentifying and supporting vulnerable customers sensitively and in line with FCA guidanceRecognising and managing complaints in line with company and regulatory proceduresEscalating more complex issues to senior team members when requiredCompleting administrative tasks to a high standardSupporting the wider team and contributing to process improvementsFollowing all relevant policies, procedures and regulatory requirementsWhat We''re Looking ForStrong attention to detailClear and confident communication skillsA team-focused approachAbility to manage ..... full job details .....