The Customer Service Advisor role in the Technology and Telecoms industry involves providing exceptional support to customers, ensuring queries are resolved efficiently and effectively. Based in Horsham, this permanent position is ideal for individuals who excel in delivering high-quality service.Client DetailsThe employer is a small-sized company within the Technology and Telecoms industry, known for its focus on innovation and delivering excellent customer solutions. With a dedicated team, they are committed to supporting their clients and fostering a professional environment.DescriptionRespond to customer inquiries via phone, email, and online platforms in a timely manner.Provide accurate information about products and services to customers.Resolve customer issues by liaising with internal departments, ensuring a smooth resolution process.Maintain detailed and accurate records of customer interactions and feedback.Identify opportunities to improve customer satisfaction and escalate as necessary.Support the sales team by providing necessary information and assistance.Ensure compliance with company policies and procedures during customer interactions.Proactively contribute to team goals and objectives.ProfileStrong communication and interpersonal skills to handle customer interactions effectively.Proficiency in using computer systems and relevant software.Ability to manage multiple tasks while maintaining attention to detail.A proactive approach to problem-solving and resolv