Customer Service Agent Southampton City Centre Competitive Salary + Quarterly Bonus We are looking for a Customer Service Agent to join a friendly and growing team in Southampton. This is a fantastic opportunity for someone who enjoys helping people, providing excellent customer service, and developing their career within a supportive environment. The Role You''ll be responsible for supporting customers through inbound and outbound calls, emails, and SMS, helping them manage their accounts and finding solutions tailored to their individual circumstances. Key responsibilities include:Managing customer enquiries and account-related queriesBuilding positive customer relationshipsSupporting customers with payment arrangements and account managementProviding empathetic, personalised support, including to vulnerable customersWorking with third-party organisations where requiredMaintaining accurate records and updating systems About You Strong communication and customer service skillsPositive, professional, and empathetic approachGood problem-solving abilitiesComfortable using computer systemsTeam player with a desire to learn and developPrevious customer service experience Financial services experience is beneficial but not essential Benefits Quarterly bonus schemeOngoing training and career developmentPension, life assurance and dental schemeEmployee discounts platformGP and counselling support servicesReferral bonus scheme If you''re passionate about delivering great customer