Job Title: Planning Administrator  
Location: Exeter
Hours: 37 hours per week, Monday – Friday 9:00 – 17:00
Contract Length: ASAP – end of March 2026
Pay Rate: £13.83

About the Role

We are recruiting two Planning Administrators to join a busy Planning team based in Exeter on a temporary basis. These roles play a key part in the no-access repairs process, helping to reduce missed appointments and support the delivery of an efficient, customer-focused service.
This is an excellent opportunity for experienced administrators who enjoy working with data, liaising with multiple teams, and communicating confidently with customers.

Key Responsibilities

• Processing no-access repair cases on Civica from start to finish with accuracy
• Working closely with Customer Services, Enforcement, Housing, and Planning teams
• Providing general administrative support to the Planning team
• Understanding and applying legislation relating to no-access repairs
• Keeping system and process knowledge up to date and compliant
• Checking and updating customer contact details and investigating booking issues
• Delivering a high-quality, customer-focused service
• Producing daily reports on no-access KPIs and identifying trends using Microsoft Excel
• Confidently engaging with customers and internal stakeholders regarding access for repairs

• Strong administrative experience
• Excellent attention to detail
• Previous data entry experience
• Customer service experience
• Clear and confident verbal and written communication skills
• The confidence to have open and professional conversations with customers and colleagues
• Experience using a range of IT systems, including Outlook, Excel, and Microsoft Teams