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Truespeed , a fast-growing

regional full-fibre network provider , and play a key role in keeping our customers connected.Be part of something bigger.At

Truespeed , we''re not just building a network - we''re building a future where communities in the Soth West have access to ultrafast, reliable full-fibre broadband. As a

regional altnet challenger , we''re doing things differently, putting our customers first and rolling out fibre where it''s needed most.We''re looking for a

Senior Network Operations Engineer (L3)

to join our growing team. This is a key role for someone who loves solving complex problems, thrives in a hands-on environment, and wants to make a real difference to how people connect every day.The Role

As a Senior Network Operations Engineer, you''ll take technical ownership of our live network operations, ensuring stability, resilience, and continual improvement. You''ll be a hands-on problem solver and trusted advisor, proactively identifying issues before they impact customers, guiding network improvements, and supporting junior engineers with your expertise.This is a senior-level role, sitting at the heart of our operations, with opportunities to act as the

operational design authority , contribute to the

network roadmap , and deputise for the

Network Operations Manager

when required.What You''ll Do

Ensure the day-to-day smooth operation of the

Truespeed network and its interconnectionsImplement and support

network monitoring tools

and automation solutions to drive efficiencyProactively

monitor, troubleshoot, and resolve complex network issues , conducting root cause analysis and creating PIRsValidate and review

network designs

and proposed changes, ensuring resilience and scalabilityCollaborate closely with the

design authority

on roadmap development and change managementLead

capacity planning , ensuring resources and infrastructure meet customer activation and service resilience demandsAct as

technical mentor

to the engineering team, providing training and guidanceSupport vendor engagement, procurement of network hardware/software, and network improvement projectsDeliver

clear technical documentation , procedures, diagrams, and reportsParticipate in the

24/7 on-call rota , supporting incident response and field engineering teamsDeputise as cover for the

Network Operations Manager

when neededPut the

customer first

in all actions, driving service excellence and continual improvementWhat You''ll Bring

A

customer-first mindset

with a relentless focus on service qualityProven experience working in an

ISP, altnet, or data centre

environmentDeep expertise in

network infrastructure, hardware, and software , including staging, testing, and troubleshootingStrong knowledge of

optical Ethernet, IP transmission, and routing

(ISIS, BGP)Solid understanding of

FTTH optical fibre technology

and associated performance challengesFamiliarity with major network vendors and their platformsExperience with

automation tools

to streamline operationsAbility to communicate complex technical concepts to technical and non-technical audiences alikeLeadership skills with experience

mentoring and developing network engineersTeam player with a proactive, can-do attitude and ability to work autonomously when neededDesirable:

CCNA/CCIE (or equivalent)

certificationWhy Join Us?

Be part of an

innovative altnet

disrupting the broadband industryWork with cutting-edge

fibre and IP technologiesTake on a role with real influence over the

network roadmap and operationsCompetitive salary, and on-call allowanceOpportunities for

career growth

in a fast-scaling businessLife insurance (4x salary)Private healthcareHealth, lifestyle and financial wellbeing perks (including 24/7 online GP)Ready to take the lead in shaping the future of fibre connectivity?Apply today and be part of our mission to connect communities with broadband they can trust.We review applications on a rolling basis, so early submission is encouraged.Please note:

Only candidates with the right to work in the United Kingdom will be considered. We are unable to offer sponsorship for this position.No agencies please.

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