Helpdesk Support Agent Milton Keynes (Remote Support Role) £15.05 per hour Start Date: 20th April - July/August 37.5 hours per week 7.5 hours per day 5 shifts per week? Shift Patterns:Weekdays: 08:00 - 15:30, 09:00 - 16:30, 13:30 - 21:00,12:30 - 20:00Weekend Shifts (part of the rota): 09:00 - 12:30, 10:00 - 14:00, 09:30 - 16:30Pertemps are delighted to be recruiting on behalf of AQA for Helpdesk Support Agents to join their friendly, busy, and supportive technical helpdesk team. This role is ideal for someone who enjoys technical troubleshooting, helping people, and staying calm when supporting remote users working to tight deadlines.? About the RoleAs an Helpdesk Support Agent, you''ll provide professional phone and video support to examiners working from home who use AQA''s bespoke software. You''ll help resolve a wide range of technical issues, from software queries through to PC, connectivity, and system-conflict troubleshooting.You''ll work with examiners who have mixed levels of computer experience, so patience, clarity, and good listening skills are essential.Full training is provided, covering:? Customer support? Processes and procedures? Phone handling? Team collaboration? Bespoke software training Key Responsibilities Provide phone/video technical support to remote examiners.Troubleshoot issues relating to AQA''s e-Marker software.Diagnose PC/laptop issues including wireless, firewalls, antivirus, and software conflicts.Guide inexperienced users through step-