Your new company Working for a huge defence client based in Aldershot. This role is full-time permanent.Fully office-based, Monday to Friday, 08:00-17:00 Salary 32,000 per year.Your new role Make a real difference to the lives of Armed Forces familiesAre you an experienced customer service leader who knows how to inspire a team, drive performance and deliver exceptional customer experiences?We are looking for a Customer Service Team Leader to join our Accommodation team in Aldershot. This is an exciting opportunity to take a leading role in shaping the experience of our customers and making a genuine difference to the families who live in Service accommodation. As Customer Service Team Leader, you''ll help create a culture built around ownership, accountability, collaboration and continuous improvement. You''ll lead from the front, motivate and develop your team, and make sure every customer interaction delivers the right outcome.You''ll be responsible for bringing people together, removing barriers and ensuring customers receive timely resolutions. From managing complex queries and escalated complaints to identifying recurring customer pain points, this is a role where your leadership and ideas can have a direct impact.Working closely with colleagues, stakeholders, partners and clients, you''ll help create a truly joined-up service that puts our customers at the centre of everything we do.You''ll lead, coach and develop a customer-focused team, creating an environment where ..... full job details .....