OverviewDeal Desk Manager - UK at Kore.ai. Location: London, UK (hybrid).

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. Kore.ai serves sectors with over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, Kore.ai has saved over $500M for customers.

Kore.ai is recognized as a leader by major technology and industry analysts and maintains offices globally, including London. We’re reshaping how companies harness AI to simplify adoption responsibly.

Position SummaryWe are seeking a highly motivated and detail-oriented Deal Desk Manager to join our Global Deal Desk team. This role serves as a critical business partner to Sales, Customer Success, Legal, Finance, Revenue Operations, and Partner teams, supporting complex deal structuring, managing the approval process, drafting order forms for renewals and new business, and overseeing hyperscaler order placement. The ideal candidate will drive operational excellence and ensure deals align with company policies, pricing guidelines, and compliance requirements.

Responsibilities

Deal Strategy and Structuring

– Partner with Sales, Customer Success, and Partner teams to structure strategic and non-standard deals. Review pricing, terms, and configuration of deals to optimize revenue and maintain policy compliance.

Deal Approval Process

– Manage and enforce internal deal approval workflows. Coordinate with cross-functional teams (Legal, Finance, Expert Services, Leadership) to streamline and track approvals.

Order Management

– Draft and review order forms for new business, renewals, expansions, etc. Ensure accurate documentation and timely processing of customer contracts. Manage end-to-end ordering process through hyperscaler marketplaces (e.g., AWS, Azure, GCP).

Compliance and Governance

– Ensure adherence to internal pricing and discount policies, contractual standards, and audit guidelines. Maintain clean documentation of approvals and deal exceptions.

Enablement and Continuous Improvement

– Educate Sales, Customer Success, and Partner teams on deal desk processes and best practices. Recommend and implement improvements in pricing tools, workflows, and HubSpot CRM and DealHub CPQ systems.

Reporting and Analytics

– Track and report key deal desk metrics including approval turnaround time, discount levels, and deal velocity. Provide insights to improve deal efficiency and revenue predictability.

Qualifications / Skills Required

Minimum 3 years of experience in Deal Desk within Sales Operations or Revenue Operations in an enterprise software SaaS, Cloud, or Technology company.

Deep knowledge of deal structuring, order form creation, and contract lifecycle management.

Experience working with hyperscaler marketplaces is highly preferred (e.g., AWS Marketplace, Azure, Google Cloud Platform).

Strong process orientation and experience working with global enterprise customers.

Strong understanding of sales processes, pricing strategy, and compliance policies.

Proficiency with CRM and CPQ tools, and contract management platforms; HubSpot and DealHub preferred.

Resourceful and adaptable, with the ability to navigate ambiguity, manage shifting priorities, and proactively solve problems.

Excellent communication and interpersonal skills for cross-functional collaboration.

Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.

Analytical mindset with the ability to identify patterns and provide data-driven recommendations.

This hybrid role is based in our London UK office, with the option to work remotely.

Education

Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required.

MBA or other relevant graduate-level education is preferred.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Software Development

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