About The RoleCustomer Service AdvisorPermanent, 25hours per week (Monday-Friday) 9am-2pm. Looking for a role where no two days are the same - and where your people skills truly shine? As a Customer Service Advisor, you''ll be the friendly first point of contact for a wide range of council services.About the role You will handle a variety of enquiries across multiple channels (phone, email, face-to-face)Navigate several systems with confidence and accuracyYou will thrive under pressure in a fast-paced, ever-changing environment using multiple systemsCollaborate with a positive, supportive team that genuinely caresPlease note, this is primarily an office- based roleWhat we''re looking for Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people. If you love solving problems and making someone''s day better, you''ll fit right in!You will be part of a supportive and engaging team. This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service. Comprehensive training and support will be provided to ensure you perform to a high standard. So, if you''re looking for a meaningful role where what you do really matters, we''d love to hear from you.You will need A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously. Excellent