Customer Service and Retention AdvisorAbout the BusinessWe are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. Our values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work.Main Purpose of the RoleAs a Customer Service and Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience.Role RequirementsDeliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat.Respond promptly and professionally to customer reviews on public platforms.Complete additional operational tasks on a rota basis to support team requirements.Work towards individual and team KPIs, including customer retention targets, while maintaining a high level of accuracy and efficiency.Effectively prioritise workload to ensure urgent customer requests are addressed promptly.Accurately maintain customer information in line with GDPR requirements.Take ownership of customer issues and complaints, delivering positive resolutions within agreed timescales.Manage payment disputes, returns and r