Membership Experience Manager - Customer Service/Digital/Defence/Hybrid - London - £35,000 + BonusA leading and growing digital business based in London is seeking a proactive, customer-focused Membership Experience Manager to lead and enhance customer service operations related to their membership offering. As a pivotal part of the membership function, this role is responsible for ensuring a seamless, responsive, and engaging experience for their members. From onboarding to renewal, you will improve processes and drive member satisfaction and retention as well as constantly improving the customer experience. The ideal candidate will manage member communications via various channels, address and resolve complaints as well as guiding new members through the signup process and utilise Microsoft Dynamics for renewals and billing. Additionally, you will stay up to date on membership rules and promotions, develop customer service standards and analyse member feedback to recommend improvements.This is an exciting opportunity to manage and deliver customer experiences in a high-growth PE backed Media organisation through an exciting period of growth.Skills: Time ManagementExcellent Communication SkillsProven customer experience expertiseStrong relationship-building skillsAbility to use Microsoft Dynamic functionsEffective team collaboration skills Responsibilities: Customer-first mindsetManaging CRM queries and Billing responsesEmpathy and efficiency in communicationHighly organise