Collections Manager Location: Basingstoke, Hampshire Salary: Up to £55,000 Do you have a strong understanding of collections and recoveries within consumer credit? Our client is seeking an experienced Collections Manager to join their growing organisation on a permanent basis. This is an excellent opportunity to be part of an innovative business delivering forward-thinking credit solutions in Basingstoke, Hampshire. The successful candidate will lead and develop a team of collections agents, overseeing the end-to-end collections process. You will be responsible for delivering best-in-class customer service while ensuring positive customer outcomes and achieving key business objectives. Key duties: Management and oversight of Collections Strategies, external Debt Collection Agencies and Debt Sale partners. Resource and capacity management to ensure collections SLAs are achieved Dialler management, adapting to inbound/outbound contact rates Oversight of collections KPI s and dashboards, ensuring performance is within appetite Drive new initiatives to improve arrears management processes including customer vulnerability and forbearance. Managing a team of 6 FTE to deliver good outcomes for those in financial difficulty QA and call monitoring of team Preparing performance packs and updating senior stakeholders within the business Debt sale contract management Required skills: Experience of managing collections team in contact centre environment within Financ