Zenith are working with our client who are looking to recruit multiple part time Customer Service Advisors to support customers when something goes wrong at home—from broken boilers to burst pipes—helping them get fast, reliable assistance when they need it most.  We’re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment.

Duties & responsibilities

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

The Person we are looking for

• A self-motivated approach and the ability to learn new systems and processes quickly.
• A positive, helpful attitude and a willingness to take ownership.
• Strong communication skills and attention to detail.
• Confidence using computers and managing several tasks at once.
• Reliability and the ability to work in a fast-paced environment.
• Availability to work every Friday and Saturday, from 8:00am to 6:00pm.
• Commitment to attending and completing all mandatory training.

Working hours

This is a part-time role working two fixed days each week:

• Friday: 8:00am–6:00pm.
• Saturday: 8:00am–6:00pm.

Benefits

• Weekly pay every Friday.
• Monthly performance-based bonus scheme.
• Company pension.
• Additional annual leave as your length of service increases.
• Free on-site parking.
• Casual dress.

If you would like to be considered for this vacancy, please click apply now