Customer Care Coordinator – Immediate Start

Location: Billingshurst, West Sussex
Job Type: Full-Time | Temporary to Permanent
Start Date: Immediate

We are currently recruiting for an experienced Customer Care Coordinator to join a well-established and successful business based in Billingshurst on a temporary-to-permanent basis.

This is a fantastic opportunity for someone with a strong customer service background, excellent organisational skills and a proactive approach to resolving customer queries.

Applicants must be available to start immediately.

Key Responsibilities

• Act as the first point of contact for customer enquiries, providing a professional and friendly service.
• Manage incoming calls and emails, ensuring queries are dealt with promptly and efficiently.
• Coordinate customer requests and follow-up appointments with relevant teams and external suppliers.
• Keep customers updated on progress and ensure issues are resolved satisfactorily.
• Handle customer complaints professionally, escalating where necessary.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to ensure excellent service delivery.
• Provide general administrative support to the Customer Care team.

Skills & Experience Required

• A strong customer service background is essential.
• Previous experience in a customer care, customer service or coordination role.
• Excellent communication skills, both written and verbal.
• Confident dealing with customer enquiries and resolving complaints.
• Strong organisational skills with the ability to manage multiple tasks.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• A positive, professional and approachable manner.
• Ability to work independently and as part of a team.

What''s on Offer?

• Immediate start.
• Temporary-to-permanent opportunity.
• Full-time hours.
• Friendly and supportive working environment.
• Opportunity to join an established and growing business.
• Long-term career prospects for the right candidate.

If you have a strong customer service background, enjoy helping people and are available to start immediately, we would love to hear from you!

Apply today with your updated CV for immediate consideration.