D365 Functional Consultant Location: London (Hybrid: 1-2 days a month ideally in the office) Salary: £57,500 - £60,000 per annum Vacancy Type: Fixed Term (36 hours per week) Closing Date: 28 th of June 2026 The Organisation connects people with the stories of modern conflict, helping shape understanding of its impact on society. You''ll be part of a collaborative organisation where digital and technology play a key role in improving how teams work and how audiences engage. They focus on practical, user-centred solutions that make a real difference to day-to-day operations. Why This Role Matters This role is key to keeping The Organisation''s core CRM and membership systems reliable, efficient and fit for purpose. As a D365 Functional Consultant, you''ll ensure the platform supports critical services, improves data quality and reduces manual work across the organisation. Your work will directly improve how teams operate and how services are delivered, ensuring systems are secure, accessible and aligned to organisational priorities. What You''ll Be Doing Configure and improve Dynamics 365 Customer Engagement to support business needs Work with stakeholders to understand requirements and translate them into practical system solutions Design and deliver user-friendly, scalable configurations using out-of-the-box functionality where possible Build and maintain workflows, automations and integrations Support the full delivery lifecycle, including testing, deployment and ongoing s