D365 Functional Consultant Location: London (Hybrid: 1-2 days a month ideally in the office) Salary: £57,500 - £60,000 per annum Vacancy Type: Fixed Term (36 hours per week) Closing Date: 28th of June 2026 Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll be part of a collaborative organisation where digital and technology play a key role in improving how teams work and how audiences engage. We focus on practical, user-centred solutions that make a real difference to day-to-day operations. Why This Role Matters This role is key to keeping IWM s core CRM and membership systems reliable, efficient and fit for purpose. As a D365 Functional Consultant, you ll ensure the platform supports critical services, improves data quality and reduces manual work across the organisation. Your work will directly improve how teams operate and how services are delivered, ensuring systems are secure, accessible and aligned to organisational priorities. What You ll Be Doing Configure and improve Dynamics 365 Customer Engagement to support business needs Work with stakeholders to understand requirements and translate them into practical system solutions Design and deliver user-friendly, scalable configurations using out-of-the-box functionality where possible Build and maintain workflows, automations and integrations Support the full delivery lifecycle, including testing, deployment and ongoing system suppo