SEND Business Support OfficerLocation: Hackney E8PAYE Rate: 19.98 per hour Umbrella Rate: 26.92 per hour Reporting to: SEND Business Support LeadDBS Requirement: EnhancedStart date: ASAP Length: Until 31st July 2027 Hybrid: 2 days in office required About the RoleAre you a highly organized professional looking to make a meaningful impact? Hackney Education is seeking a SEND Business Support Officer to provide comprehensive administrative and operational support across the SEND Service.In this role, you will be the first point of contact for enquiries, delivering excellent customer service and supporting key statutory processes like Education, Health and Care Planning (EHCP) and SEND legal compliance. You will play a vital part in helping our teams perform their duties effectively and efficiently for the children and families of Hackney.Key ResponsibilitiesCustomer Excellence: Act as the first contact point for enquiries-including complex or contentious matters-from staff, the public, and outside agencies.Operational Coordination: Support decision-making panels, such as the EHCP and Travel Assistance Panels, through meeting coordination, screening applications, and clerking.Collaboration: Liaise with other services to relay sensitive information and engage with professionals to support timely referrals for children.Service Quality: Monitor and track administrative tasks to ensure timely responses to enquiries raised by telephone and email.Compliance: Stay informed on changes