Member Liaison and Complaints Support Officer 19- 21 per hour Full-time Hybrid (1 day in London office)We''re working with a well-established professional membership organisation to find a Member Liaison and Complaints Support Officer to join their team on a temporary basis.This role is an immediate start and will run until October this year - candidates need to be immediately available.This is a great opportunity for someone who enjoys detail-driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.The roleYou''ll provide day-to-day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It''s a busy and varied role where organisation, attention to detail, and clear communication are key.Key responsibilitiesProviding administrative support across complaints and member liaison processesLogging complaints and Code of Conduct cases accurately on internal systemsMaintaining trackers to monitor cases, actions, and deadlinesCarrying out initial eligibility checks and escalating queries where neededUpdating CRM systems with accurate and timely informationCoordinating complaints panels, including scheduling via Microsoft TeamsLiaising with internal and external stakeholders to confirm availability and attendancePreparing and distributing panel documentationSupporting panel meetings and ensuring record