IT Support Engineer - Level 1/2 Elmdale IT Services Limited Location: Reading, office based with client site visits Salary: Dependent on experience Hours: 09:00-17:30 Reporting to: Helpdesk Manager / Director of Operations About Elmdale We provide managed IT support, cloud services, cyber security, networking and communications to businesses, schools and charities, keeping their systems secure, reliable and easy to use. Our specialist brands offer further opportunities: • WiFiSurvey. uk delivers wireless surveys, network design and troubleshooting using professional tools, including Ekahau and the Sidekick 2. • EduIT. uk supports schools with technical support, Microsoft 365, device management, secure connectivity and long-term IT planning. We are looking for a friendly, practical engineer with a solid grounding in IT support who wants to develop within a managed service provider. The role Provide first and second line support remotely and onsite, resolve everyday issues, investigate complex faults and assist with installations and maintenance. You will own tickets, keep clients informed and work with senior engineers when specialist help is needed. Alongside helpdesk duties, you will assist with client installations, school projects and wireless networking work. Key responsibilities IT support and customer service • Support users by telephone, email, remote access and onsite visits. • Log, prioritise and manage tickets in Autotask, working towards agreed response and ..... full job details .....