Pertemps Network Group are supporting a reputable housing provider in London with the appointment of a Damp & Mould Service Coordinator to play a critical role in improving the delivery, monitoring, and coordination of damp and mould services across its housing portfolio.

This role sits at the centre of operational performance, service assurance, and resident communication. The post holder will support the Damp & Mould service by ensuring effective administration, performance tracking, correspondence management, and cross-team coordination, while actively contributing to service improvement and resident confidence.

Contract Type: Temporary
Rate: £20.00 – £21.50 PAYE
Working Pattern: Full time (office-based depending on service need)

Key Purpose of the Role

You will be accountable for supporting continuous improvement in the delivery of damp and mould works, as directed by the Manager. You will ensure that lessons learned from service delivery are embedded into everyday practice and that performance aligns with contractual obligations, organisational priorities, and key performance indicators (KPIs).

You will provide essential administrative and coordination support to the Damp & Mould team, oversee service correspondence, track performance data, and act as a key point of contact for residents and internal stakeholders.

Key Responsibilities Service Coordination & Performance

• Support the effective delivery of damp and mould services by coordinating administrative processes, workflows, and service data.
• Monitor performance against agreed KPIs, service standards, and contractual targets, escalating risks or delays where appropriate.
• Assist in embedding learning from operational delivery into service improvements and revised working practices.
• Track progress of damp and mould cases, ensuring actions are followed through to completion.

• Allocate, monitor, and manage written and electronic correspondence relating to damp and mould cases, including emails, letters, and system-based enquiries.
• Maintain accurate records across internal housing and repairs systems, ensuring data quality and audit readiness.
• Support reporting requirements by collating performance information, correspondence volumes, and case outcomes.

• Represent the housing provider at resident engagement meetings, forums, or scrutiny sessions, providing updates on damp and mould activity and responding to queries.
• Ensure communication with residents is clear, timely, transparent, and empathetic, particularly in sensitive or complex cases.
• Liaise with internal teams, contractors, and service providers to resolve repair issues and improve resident outcomes.

• Work collaboratively with contractors and service providers, adopting a strong “One Team” approach to resolve damp and mould issues efficiently.
• Support integrated working across housing management, repairs, asset management, and customer services.
• Promote consistent service delivery standards across teams and partners.

• Support compliance with housing standards, health and safety requirements, and internal procedures.
• Contribute to service reviews, audits, and improvement initiatives.
• Identify recurring issues and trends to inform preventative and long-term solutions.

• Experience supporting housing repairs, asset management, or property-related services (damp & mould experience desirable).
• Strong administrative experience within a fast-paced, performance-driven environment.
• Experience managing correspondence, case tracking, or performance data.
• Experience working with residents and handling sensitive service issues.

• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills, with the ability to explain technical or service information clearly.
• Confident using IT systems, databases, and Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and commitment to accurate record-keeping.
• Ability to work collaboratively with internal teams and external partners.
• A proactive, solution-focused mindset with a commitment to service improvement.

• Experience working within a housing association or social housing environment.
• Understanding of damp and mould issues, housing standards, or disrepair processes.
• Experience supporting performance reporting or KPI monitoring.

• Competitive temporary PAYE rate (£20.00 – £21.50).
• Opportunity to contribute to a high-profile service area with direct impact on residents’ health and wellbeing.
• Supportive team environment with exposure to service improvement and operational delivery.
• Valuable experience within a reputable housing provider.