Customer Service Advisor 12 monthsLocation: Manchester/Hybrid (four days per week in the office)Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Why You Should Apply: Work in a vibrant atmosphere where your contributions truly matter. Enjoy a hybrid working model that promotes work-life balance. Competitive salary and benefits package designed to add value to your career. Opportunities for personal and professional growth within a supportive environment.Key Responsibilities: Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. Deliver high-quality service while managing client conversations confidently in a busy setting. Execute telephone trades accurately and in line with client instructions and regulatory requirements. Handle both straightforward and complex queries, providing clear and confident technical support. Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills. Drive first-point-of-contact resolution, taking ownership of issues until full closure. Proactively manage open cases, ensuring timel