Job Title: Resident Liaison Officer (RLO) Project: Low-Rise Social Housing External Repairs Location: On-site Contract: Freelance Overview We are seeking an experienced Resident Liaison Officer to oversee resident engagement on a low-rise social housing block of apartments undergoing external repair works. This is a live, occupied environment, so strong resident management skills and proven RLO experience are essential. Scope of Works The project includes, but is not limited to: Site set-up and mobilisation Scaffold erection and management Brickwork and external fabric repairs General external refurbishment works Key Responsibilities Act as the primary point of contact between residents, site management, and the client Build and maintain positive relationships with residents throughout the project lifecycle Communicate upcoming works, potential disruptions, and project progress clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Coordinate access requirements and support the site team in minimising disruption Maintain accurate records of resident interactions and communications Ensure compliance with client and project communication procedures Essential Experience and Skills Proven experience working as a Resident Liaison Officer on social housing projects Must live within the boroough of Wandsworth Demonstrable experience managing residents in a live, occupied environment Strong communi