We are looking for a skilled Resident Liaison Officer (RLO) to join our team in the property industry, based in Manchester. The ideal candidate will be responsible for ensuring effective communication between residents and the project team while supporting the successful delivery of property-related projects.Client DetailsThis opportunity is with a medium-sized organisation specialising in the property sector. They are committed to delivering high-quality services and projects to their clients while fostering a professional work environment.DescriptionAct as the primary point of contact for residents, addressing queries and concerns promptly and effectively.Coordinate and communicate project updates to residents, ensuring transparency throughout the process.Organise and attend resident meetings to provide updates and gather feedback.Maintain accurate records of all interactions with residents and project-related activities.Work closely with project teams to ensure minimal disruption to residents during works.Conduct property visits to assess and address residents'' needs and concerns.Assist in resolving disputes or complaints in a professional and timely manner.Ensure compliance with all relevant policies and procedures in the property industry.ProfileA successful Resident Liaison Officer should have:Experience in a customer-focused role, preferably within the property sector.Strong communication and interpersonal skills to liaise effectively with residents and project teams.