We are partnering with a global, market-leading financial and business management software enterprise in their search for a Customer Success Enablement Specialist. This is an ongoing temporary role based in Central London, offering a hybrid working model (3 days per week in the office, 2 days at home) and a day rate of up to 357 per day via Umbrella for the right candidate.The RoleIn this role, you will be responsible for driving customer retention, loyalty, and ecosystem growth across a diverse customer base of small businesses, sole traders, and accounting professionals. Focusing on scaled 1:many initiatives combining digital touchpoints and human-assisted interactions, you will design and deliver end-to-end welcome, nurture, retention, winback, and free-trial conversion programmes to maximise customer lifetime value and minimise churn.Key ResponsibilitiesRetention and Lifecycle Strategy: Design, build, and execute welcome, nurture, retention, and winback programmes across digital platforms and assisted services, driving trial conversion and ongoing engagement.Data, AI and Churn Prevention: Leverage data, propensity models, and AI capabilities to build proactive intervention strategies that identify and prevent customer churn before it happens.Experimentation and Playbooks: Ideate, design, and run targeted experiments to quantify impact prior to market-wide launch; partner with CX Design to build detailed playbooks, process maps, and rollout plans.Cross-Functional ..... full job details .....