Resident Liaison Officer (RLO)
Location: Leeds
Salary: Up to £34,000 per annum, depending on experience
Job Type: Permanent – Full Time

The Opportunity
I am working on behalf of a leading national maintenance and refurbishment contractor to recruit an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout a planned refurbishment programme in Leeds.

This is a key role within the project, ensuring effective communication, managing expectations and providing ongoing support to residents throughout the works. A particular focus will be placed on supporting vulnerable residents and ensuring their individual needs are understood, considered and accommodated.

The successful candidate will play an important part in ensuring the smooth delivery of the programme while maintaining positive relationships with residents.

Key Responsibilities

• Acting as the primary point of contact for residents throughout planned refurbishment works.
• Arranging and attending resident consultation meetings, pre-start visits and ongoing resident drop-in sessions.
• Providing clear, timely and empathetic updates regarding works, programmes and access requirements.
• Supporting vulnerable residents, including individuals living with dementia, ensuring their needs are understood and accommodated.
• Managing and resolving resident concerns and complaints professionally and sensitively.
• Liaising closely with site managers and operatives to minimise disruption and ensure the smooth running of works.
• Maintaining accurate records of resident interactions, feedback and any actions taken.
• Supporting the successful delivery of the programme by ensuring resident communication is aligned with site activities and project schedules.

To be successful in this role, you will ideally have:

• Previous experience working as a Resident Liaison Officer within social housing or the construction sector.
• Experience supporting planned maintenance and refurbishment programmes, particularly kitchens, bathrooms, painting and associated works.
• A strong, empathetic approach when dealing with residents, including vulnerable individuals.
• An awareness of dementia-related challenges and experience supporting residents with additional needs.
• Excellent communication and interpersonal skills.
• Strong organisational skills and excellent attention to detail.
• A proactive, solution-focused approach with the ability to manage challenging situations calmly and professionally.
• A full UK driving licence (essential).

Salary & Benefits

• Salary of up to £34,000 per annum, depending on experience.
• Company vehicle and fuel card.
• Bonus scheme (eligible after one year's service).
• Pension scheme and life assurance.

If you are an experienced Resident Liaison Officer looking for your next opportunity and have a genuine passion for supporting residents through refurbishment programmes, I would be keen to hear from you.