We are seeking a commercially astute and quality-driven Domiciliary Care Operations Manager to lead and grow a premium private home care service. This role combines operational excellence with a strong focus on client experience, brand reputation and sustainable business performance.You will ensure outstanding, person-centred care is being delivered while driving service growth within the private pay market.Key responsibilities:Deliver premium, relationship-led home care servicesMaintain the highest levels of quality care provisionDrive private client acquisition and retentionEnsure safe, compliant, and financially sustainable operationsContinue to build a high-performing, values-driven workforceProvide strategic oversight of daily operations across all service areasMonitor care delivery standards and intervene where performance falls shortLead capacity planning to support growth in privately funded care packagesEnsure seamless onboarding of new clients with premium assessment processesEnsure the team maintain strong relationships with families, private case managers and referrersProtect and enhance the organisation''s brand and local reputationLead, coach and develop the Registered Manager and senior teamDrive recruitment strategies aligned with premium service expectationsFoster a culture of accountability, compassion and professionalismMonitor retention, engagement and staff wellbeingMonitor private revenue, hours delivered and margin performanceIdentify growth opportuniti