Recoveries Claims Handler Location: Manchester About the roleRecovery is where the money comes back and where good claims handling really shows. As a Recovery Handler, you will play a critical role in recovering financial outlay following non fault claims, protecting our customers'' interests, and ensuring excess payments are returned promptly where applicable. This role sits at the start of the recovery journey. You will make sure our outlay is accurately reflected, pursue recovery opportunities proactively, and manage third party insurers and solicitors with confidence. You will balance commercial awareness with strong customer care, keeping policyholders informed throughout the process. If you like ownership, accountability, and seeing tangible results from your work, this role delivers exactly that. What you will be doing Managing recovery activity following non fault claimsEnsuring recovery documentation accurately reflects financial outlayEngaging with third party insurers and solicitors to pursue recoveriesProtecting customer rights throughout the recovery processReturning customer excess payments promptly when recoveredDelivering against SLAs, financial targets, and productivity measuresKeeping policyholders proactively updatedIdentifying all potential recovery opportunities and managing them through to conclusionApplying Consumer Duty principles in every decisionHandling vulnerable customers appropriately and making required adjustmentsKeeping up to date with change