Role: Deputy Service Desk Lead (Shift Based)Salary: £30,000 - £32,500Location: Shrivenham (Hybrid - 1 Week On-Site, 1 Week Remote)Network IT are supporting a fast growing organisation seeking a Deputy Service Desk Lead to help oversee day to day Service Desk operations in a shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer focused, high quality technical support delivery across all incoming incidents and requests.This is an excellent opportunity for an experienced Service Desk professional ready to take the next step into leadership, working in a dynamic environment that values collaboration, service excellence, and continuous improvement.This is a SHIFT BASED opportunity, which includes rotational shift work covering nights, weekends, and public holidays. Please ensure you are willing to adhere to this arrangement, before submitting your application.Also, due to the nature of the work in this position, you will need to be eligible for SC clearance. Role OverviewAs a Deputy Service Desk Lead, you will support the Shift Leader in coordinating Service Desk operations, ensuring your team delivers efficient technical support to end users across a busy 24/7/365 environment. You will act as the point of escalation during your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT s