Adecco are pleased to be recruiting for a Service Desk Analyst to work within the Thames Valley Police ForceContract Type: TemporaryLocation: KidlingtonDaily Rate: 150.00 per day UmbrellaWorking Pattern: Full Time, Monday to Friday 37 hours per weekEnd Date: at least August 2026Driving Required: Yes Please note that this role will be subject to Police Vetting, you need to have resided within the UK for minimum of 5 years to be considered for this role Join Our Team and Make a Difference!Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and have a knack for delivering outstanding customer service? If so, we have the perfect opportunity for you! Our client is seeking a dedicated Service Desk Analyst to provide essential support to end users within the public services sector.What You''ll Be Doing:As a Service Desk Analyst, you will be the first point of contact for users reporting incidents and technical issues. Your responsibilities will include:Providing Support: Assist users by diagnosing and resolving incidents in line with service level agreements.Collaborating: Work closely with other ICT teams to ensure timely incident resolution.Communicating Effectively: Keep users updated on incident status and manage service requests with clarity.Ensuring Quality: Take ownership of the incident and service request life cycles to meet customer satisfaction ratings.Acting as a Recovery Manager: For high-priority incidents, m