WeDoData are working with a prestigious independent school in South London who educate over 1100 pupils from ages 4 - 18, who are looking for a passionate and experienced 2nd/3rd Line IT Technician to join their well established IT department. The Role As a senior point of escalation for IT support, you will take responsibility for issues passed on by 1st line technicians. This includes: General troubleshooting of user devices, systems support for Microsoft 365, Active Directory, Windows servers Network support for firewalls, VPN etc End user support and service delivery General maintenance including patching and updates Improvement projects - upgrades, migrations, deployments Documentation production Support and mentoring to 1st line technicians Requirements You will have excellent proven experience providing 2nd and 3rd line IT support in an educational environment, in a customer facing role, supporting end users. The school is mostly Microsoft based, so experience working in a Microsoft environment supporting Azure Entra ID, Active Directory, Group policy, Microsoft 365 etc is essential. In this collaborative team you will need to be a team player with excellent communication skills. 2nd/3rd line support experience MDM experience - JAMF/Intune Experience working in an education environment (school/college/university) Excellent knowledge of Microsoft technology In return This is a full time, permanent role, on site in South London, Monday - Friday 9:00 - 17:00. Salary w