My client, a leading multinational is looking for an IT Service Management Architect to help drive a global transformation and technology modernization.The organization is a cloud-first Microsoft ecosystem, including Azure, M365, enterprise platforms, collaboration technologies, identity services. The Service Management Architect will play a key role in shaping how technology services are designed, transitioned, governed, and operates across the organisation with an ambition to further modernise service operations through increased automation, improved operational insight, and AI-driven service management capabilities. The role offers the opportunity to work at the centre of large-scale technology and operational transformation initiatives, helping define the standards, frameworks, and service models that underpin the firm''s global technology operations. Responsibilities Designing scalable and supportable service models for new and evolving technology platforms Supporting the evolution of the service catalogue, CMDB, and ITSM capabilities Driving greater standardisation of service design documentation and templates, automation, and consistency across technology servicesDesign end-to-end service architectures for new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational effectiveness. Work with business and technology stakeholders to establish clear service ownership, accountability and governance for technology ..... full job details .....