Job Title: Quality Manager Our values-Caring, Pioneering, Real-are at the heart of everything we do. These principles guide our mission and shape our culture. We expect every team member to embody these values, helping us deliver exceptional service and maintain our reputation as a forward-thinking and compassionate charity.Role OverviewAs Quality Manager, you will lead the Quality Department, ensuring compliance with regulatory standards including GMP and VMD licence conditions. You''ll oversee quality systems, audits, and documentation, ensuring alignment with our Quality Manual, MPDs, and SOPs. Your leadership will drive continuous improvement, support cross-departmental collaboration, and uphold our commitment to donor welfare and ethical standards.Key ResponsibilitiesStrategic LeadershipDevelop and deliver the annual quality strategy in collaboration with the Managing Director.Embed the Quality Policy across the organisation with measurable KPIs.Report departmental performance, risks, and concerns to senior leadership.Team ManagementLead and support the Quality Administrator and Quality Compliance Officer.Conduct regular performance reviews and support professional development.Work with the Training Department to ensure staff are up to date on quality procedures and regulatory changes.Quality Systems and ComplianceMaintain and enforce the Quality Management System (QMS) across all departments.Oversee document control and ensure accuracy and accessibility.Manage change c