We are looking for a Homeownership Team Leader to lead the day-to-day delivery of homeownership services across leasehold, shared ownership and commercial stock. Raven is here to make a difference, working as a team to build homes and change lives. We''re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it''s not just what we do, it''s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen. What you''ll achieve in this role: You will supervise advisors to ensure services are delivered accurately, compliantly and to agreed standards. The role provides operational oversight of income and arrears activity, acts as the first point of escalation for complex cases and complaints, and supports consistent performance, escalating high-risk or policy matters to the Homeownership Manager. Key responsibilities include: Act as the first escalation point for complex or high-risk cases, disputes, and Stage 1 complaints, resolving issues early and escalating sensitive matters appropriately. Oversee the preparation and issue of service charge estimates and reconciliations and rent uplifts, ensuri