We are seeking an experienced and dynamic Head of Operations to lead and strengthen the delivery of our clients charitable services across Hampshire. This senior leadership role is responsible for ensuring our services, people, systems and resources operate effectively, sustainably and in line with our mission to support older people.
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Working closely with the Board and Operational Leadership Team, you will drive operational excellence, service growth, financial sustainability and continuous improvement across the charity.
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Key Responsibilities:
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• Lead the day-to-day operational management of the charity and its services.
• Drive occupancy and income growth across our day centres through effective stakeholder engagement and service development.
• Ensure high-quality, person-centred services that meet the needs of older people.
• Lead operational planning, performance management and resource allocation.
• Oversee quality assurance, compliance, safeguarding, health & safety and risk management.
• Support financial sustainability through effective budget management and operational efficiency.
• Lead organisational change, service improvement and digital transformation initiatives.
• Build and maintain strong relationships with partners, commissioners, community organisations and other stakeholders.
• Provide operational reporting and strategic support to the Board of Trustees.

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About You
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You will bring:
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• Significant senior operational management experience within the charity, health or social care sectors.
• A proven track record of improving service performance and financial sustainability.
• Strong leadership experience managing multidisciplinary teams.
• Excellent financial and budget management skills.
• Experience of organisational change, service improvement and operational development.
• Knowledge of governance, compliance and risk management.
• Outstanding communication, stakeholder engagement and problem-solving abilities.

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Desirable

• Experience working with Trustees or Boards.
• Experience of commissioning, contract management or tender delivery.
• Understanding of services for older people and the wider voluntary sector.

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Why Join Us?
This is an opportunity to play a pivotal role in shaping the future of a respected charity, ensuring vital services for older people remain sustainable, innovative and impactful for years to come.