We are seeking an experienced and dynamic Head of Operations to lead and strengthen the delivery of our clients charitable services across Hampshire. This senior leadership role is responsible for ensuring our services, people, systems and resources operate effectively, sustainably and in line with our mission to support older people. Working closely with the Board and Operational Leadership Team, you will drive operational excellence, service growth, financial sustainability and continuous improvement across the charity. Key Responsibilities: Lead the day-to-day operational management of the charity and its services.Drive occupancy and income growth across our day centres through effective stakeholder engagement and service development.Ensure high-quality, person-centred services that meet the needs of older people.Lead operational planning, performance management and resource allocation.Oversee quality assurance, compliance, safeguarding, health and safety and risk management.Support financial sustainability through effective budget management and operational efficiency.Lead organisational change, service improvement and digital transformation initiatives.Build and maintain strong relationships with partners, commissioners, community organisations and other stakeholders.Provide operational reporting and strategic support to the Board of Trustees. About You You will bring: Significant senior operational management experience within the charity, health or social care sectors.